858-485-6565 Office

858-229-9051 Text

16516 Bernardo Center Drive, Suite 330

San Diego, CA 92128



Owner FAQ’s

General Questions

Q: How long has your company been in business?

A: We incorporated (California “S” Corp.) in 2012 but have been in business since 1997.

Q: How many rental units do you manage?

A: We currently manage approximately 150 properties. Our portfolio is a combination of single-family homes, condos and townhomes throughout the greater San Diego county area.

Q: How many staff members do you have and what are their job functions?

A: Including myself, 5 full-time and one part-time. We divide up between sales/marketing functions (2 people) and operations (3.5 people)

Q: Do your employees have specialized roles or do some of them fill multiple roles?

A: There is a lot of “cross-training” that has taken place, but when it comes to the function of “property management”, those of us that are licensed (4 of us), we conduct the actual function of sales, marketing and property management. The other employees provide primarily support and administrative and operational functions.

Q: What qualifications do your staff members have?

A: All of us come from the real estate sales, residential or commercial property management area with over 100 years of combined experience, with the exception of our part-time person who is a recent college grad.

Q: Where are most of your properties located?

Throughout the great San Diego county area, with most of our properties up and down the I-15 corridor. We currently manage properties in Oceanside to Fallbrook, throughout Vista, San Marcos, Escondido, Rancho Bernardo, Carmel Mountain, La Mesa, Chula Vista, Downtown San Diego, La Jolla, Del Mar, Carmel Valley and other communities.

Q: How wide of a geographic area does your company cover?

A: Most of the county of San Diego

Q: What professional organizations do you belong to or participate in?

A:Bob Davie is very active in the industries largest trade association – the National Association of Residential Property Management (NARPM) and am past president of the local San Diego chapter and current state treasurer; As a broker, bob is also a member of the National Association of Real Estate (NAR), California Association of Real Estate (CAR) and the Greater San Diego Association of Real Estate (SDAR), and currently serves on the SDAR Grievance Committee as a board member. In addition, he is active and serves on the board of the local Rotary Club as well as on the board of the Rancho Bernardo Business Association.

Q: How do you determine rent amount?

A: We conduct comprehensive rental comparisons for each of our properties using a sophisticated software program that takes into consideration more than 400 data points of information. This assists us in determining the optimal rental amount. Rental comparisons are completed when we take on a new property as well as each time the lease is coming up for renewal.

Q: What steps have you taken to cut costs so that you can pass savings on to your owners/clients?

A: We have negotiated “deep discounts” with many of our vendors (Handymen, Electricians, Plumbers, etc.) that we pass on to our valued clients. We also do “trouble-shooting” of issues prior to sending a vendor to a property to reduce the number of vendor visits and overall costs.

Q: What types of properties do you manage?

A: Single family homes, condos and townhomes.

Q: Do I have to sell my property with you if I want to list it?

A: No, if you have a prior relationship with a particular agent, we honor that alliance.

Q: Could you provide a few references to me?

A: Yes, upon request. We can provide both property owner and current tenant references.

Q: Do you work with out-of-state owners?

A:Yes. About 25% of our clients live outside of the state and about 25% live outside of the country.

Q: Is the company privately owned or is it part of a franchise?

A: Private ownership

Q: Can I cancel my contract without a fee if I am unhappy?

A: Yes. However, it would need to be for “cause”.

Q: What type of insurance do you carry?

A: Errors and Omissions Insurance, Corporate liability insurance, Workers Comp insurance, Business (Commercial) insurance, etc.

Property Management Fees

Q: What are your leasing fees for new leases, renewals and do they include any marketing costs?

A: We offer three options of pricing that an owner/client can choose from. The most popular is the “bronze” package which is a 30% leasing fee and 8.5% per month in ongoing management fees. The “silver” package is a 20% leasing fee and 9.25% per month in ongoing management fees. Finally, the “gold” package is a 10% leasing fee and 10% per month in ongoing management fee.

Q: Are there any additional fees such as lease renewal fees, marketing fee, admin fees, etc.?

A: Unlike many management companies, we do not charge a lease renewal fee. Most of our marketing is included in the leasing fee, but there could be additional fees if the property owner desires professional photos or a “For Rent” sign or print advertising. There is typically no additional “admin” fee unless the property owner requires it.

Q: Are there fees when the property has no tenants?

A: Typically, there are no fees when the management company is not collecting rents.

Property Management Services

Q: Do you offer direct deposit for your owners?

A: Yes

Q: How do you collect rent from tenants?

A: 97% of all our tenants pay their rent through our convenient online portal that is provided to them. The other 3% will typically mail us hard copy checks or drop them by our office.

Q: Do you conduct property inspections and, if you do, what charge is associated with them? Are they done with the landlord present?

A: We provide 2 periodic walk-throughs per year which is included in our management fee. If you desire more frequency, then there would likely be an additional fee. No, we do NOT recommend that the property owner be present.

Q: Do you offer eviction warranty?

A: No. This is because our eviction ratio is less than 1/10th of 1%. However, when an eviction is necessary, we work together as a team (the property owner, SDRPM and the selected attorney) to move the case forward as quickly as possible and come to a speedy and satisfactory resolution.

Q: Do you guarantee tenants for any amount of time?

A: No

Q: When do you begin paying your owners following rent collection?

A: Rent is due each month on the first of the month and is considered late if not received by 5:00 pm on the 4th day of the month. We do the monthly owner distributions between the 12th and 15th of each month. Your portion of the monthly owner distribution is electronically transferred to the account you have instructed for us to make the monthly deposit.

Q: What steps do you take to market properties?

A: We use a “syndication” software that places each of our available properties on numerous high-traffic sites, such as Zillow, craigslist, rentals.com and the MLS, as well as many other sought-after sites. In addition, we use a “state-of-the-art” scheduling software to schedule and maintain all of our inbound inquiries and scheduling of appointments.

Q: Do you provide payment statements, and if so, how often?

A: Yes, you receive a monthly “owners’ statement” between the 12th and 15th of each month and you have access to these statements 24/7/365 through an owners portal that we provide you access to.

Key Success Statistics

Q: What percentage of your rentals is usually vacant?

A: Varies based upon the time of year, but averages at approx. 4% annually.

Q: What percentage of tenants renews their leases?

A: 60%

Q: What percentage of rents do you collect per month?

A: 100%

Q: What percentage of owners do you retain as clients?

A: Our average client has been with us 8-10 years. I have NEVER been terminated by a client so when we lose a client, it is usually as a result of them selling their property (many times we are the sales agent), move back into the property or they have occasionally passed away and their estate chooses to sell or occupy.

Q: How long are your properties typically vacant?

A: Again, it varies based upon the time of the year. During the summer months a matter of a few weeks and somewhat longer in the winter time.

Q: What is your average occupancy length for tenants?

A: 2-3 years

Q: What percentage of the security deposit is usually refunded to tenants?

A: Varies based upon circumstances, but likely about 50%


Q: How many property managers will I interact with (or, will I have an assigned property manager?

A: You will have 1 primary point person.

Q: How often will I get updates on my portfolio?

A: Once per month via your owner’s portal and on an “as-needed” basis.

Q: How do your tenants and property owners contact you?

A: Usually via email but many prefer to call. One of our primary goals is to be as accessible as possible. Our office is staffed during normal business hours and we maintain an “emergency” line that can be used in the case of a property related emergency, such as a water line breakage or non-SDG&E electrical issue. The most common type of communication is email, but we can be reached by phone, text, or fax as well.

Q: How quick is your average response time to owners and tenants?

A: Usually same day or next business day, unless it is an emergency, then it would typically be within 20 minutes. We offer a “response time guarantee” that we will respond within 24 business hours without fail.


Q: What steps do you take to ensure that I am getting quality tenants?

A: Our vetting and screening processes are quite elaborate and extensive, which is why we have such a low eviction ratio. They are somewhat proprietary steps, and we are happy to go over the details with you either in person or over the phone

Q: What are your income requirements for tenants?

A: 3.5 times the monthly rent

Q: Can prospective tenants conduct self-guided tours of the property?

A: No. We have been offered these types of options from various providers but have avoided it due to the high level of liability that is inherent in this type of process.

Q: Is there a grace period for tenants to pay their rent?

A: Yes – 3 days

Q: What control do I have over the tenant lease agreement?

A: None. Our proprietary lease agreement is quite extensive and covers all known issues, causes, and remedies. It is updated as legislative actions change and is therefore always current.

Q: Do you require tenants to have renter’s insurance?

A: Yes, at the expense of the tenant. Also, they are required to name SDRPM as “additional interest” so that in the event the policy lapses (for any reason), SDRPM is notified.

Q: Do you select my tenant, or do I get to approve them?

A: The property owner is involved in the selection and approval process.

Maintenance Policies

Q: Is there a maintenance reserve requirement and how much per unit?

A: $500 per property. In the event the property is a duplex or triplex, the amount is $500 per front door.

Q: What is your relationship with your maintenance vendors?

A: Excellent. Some of our vendors have been on our “preferred vendor” list for more than a decade! They are also fully vetted, are licensed, insured and many times provide us with “deep discounts” that we then pass on to our owners/clients.

Q: How do you go about notifying me if there is a cost for maintenance?

A: Your management agreement allows us to make a maintenance decision up to a max of $300 without your involvement. If it is projected to be more than the $300 threshold, we contact you prior to doing anything and seek to receive your approval to proceed.

Q: How do you handle maintenance requests?

A: Electronically sent to our office and our aim is to respond to that request with 24 hours or the next business day unless it is an emergency.

Q: Do you mark-up maintenance and repairs?

A: No, and this is a big deal! Many management companies use regular maintenance as an additional “profit center” for their company. We do not – if the invoice amount from the vendor is $100… you pay $100!

Q: What discounts can I receive on maintenance, etc. if I have you as my property manager?

A: As stated above, we pass along to you the pre-negotiated discounts that we have worked out with our vendors.

Latest From Our Blog

What People Are Saying
About Our Exceptional Service

62 reviews
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Mar 19, 2024
- Todd - San Diego Residential Property Management
Quick turnaround, can't argue with that. Don't see the terms of service with which I have to agree.
Mar 8, 2024
- Lori - San Diego Residential Property Management
Great company.
Jan 24, 2024
- Tricia - San Diego Residential Property Management
Appreciate the professional prop mgmt - brings the landlord stress down!
Dec 20, 2023
- Michael - San Diego Residential Property Management
Every concern or request was handled by Sharyn/Jordan and her staff immediately! Even your vendors were carefully chosen by quality of service and great fun to work with! The Owners generosity lengthened my stay and comfort! I’m heart sick to leave my home/ view/ neighbors but, at 83 I’m no longer able to go it alone. Michael
Jul 18, 2023
- Cole - San Diego Residential Property Management
SDRPM goes above and beyond in supporting me as a tenant. They are very responsive and always keep the tenant in mind during difficult situations. SDRPM is embodies professionalism in all conversations and is solution oriented toward the tenants. This consistently makes me feel safe and secure in my rental. Thank you SDRPM!
Mar 13, 2023
Google - Dawn - San Diego Residential Property Management
Great property management company. Quick to resolve tenant issues and keep owner informed as to progress.
Feb 27, 2023
- Horton - San Diego Residential Property Management
Bob is responsive and very good at what he does!!
Feb 21, 2023
- Lori - San Diego Residential Property Management
Bob is the best! Friendly and is always ready to help you understand a problem.
Feb 8, 2023
- Dawn - San Diego Residential Property Management
The follow-through of both Bob and Shelby was excellent. They were both professional and understanding of my concerns. They handled this expeditiously and with sensitivity.
Dec 14, 2022
- Phil - San Diego Residential Property Management
Incredibly responsive and on top of the details.
Nov 22, 2022
- Lori - San Diego Residential Property Management
Bob and Sharyn are a great team. They always take the time to identify and discuss any details for my condominium. Wish they worked in Tucson and could manage my other 3 properties!
Jul 25, 2022
- J. - San Diego Residential Property Management
Always prompt and courteous !!!
Jun 7, 2022
- Sherry - San Diego Residential Property Management
Bob is responsive, professional and personable as are frankly the entire staff.
Apr 8, 2022
- Sevinc - San Diego Residential Property Management
Today I had my first Meeting with Bib in his office. I believe I will be worry free about my rental unit with Bob and his team.!
Mar 18, 2022
- Nancy - San Diego Residential Property Management
Very Helpful
Feb 18, 2022
- John - San Diego Residential Property Management
Bob's to-the-point analysis with supporting data makes me feel like we made a good choice!
Feb 3, 2022
Google - Marilyn - San Diego Residential Property Management
Great team - very professional, caring and they pay attention to detail.
Feb 2, 2022
- Marilyn - San Diego Residential Property Management
Bob and his team have been managing a property for us in San Diego for many years. They have always been professional, prompt with any answers we've needed and have taken excellent care of our property. They do a terrific job of screening applicants, ensuring the property is well taken care of and have great resources to help as needed.
Nov 12, 2021
Google - Chase - San Diego Residential Property Management
Used SDRPM to manage my property in RB for years and could not have been happier with them.They were great at getting my property rented and always kept me aware of things going on with it. Being that my property was in a different state than I lived in, it was important for me to go with a company I could trust. They are very straightforward and exceeded my expectations.
Oct 29, 2021
Google - Ravi - San Diego Residential Property Management
Sharyn, Juliana and Brad are very responsive to requests for repairs and professional in their interactions. Renting with SDRPM was a hassle free experience.
Oct 11, 2021
- Mahmood - San Diego Residential Property Management
Love the energy. cheers
Aug 3, 2021
- Teresa - San Diego Residential Property Management
Consistently 5 STARS
Jul 19, 2021
Google - Tommie - San Diego Residential Property Management
We've had the pleasure of working with the San Diego Residential Property Management team for multiple years. The entire team has been amazing; very professional, kind, caring and responsive. Highly recommended!!
Jul 10, 2021
- Vicki - San Diego Residential Property Management
Hugh thank you to both Boband Juliana for working with us and helping us to stay in our home at an affordable rate. We appreciate your support.
Jul 9, 2021
Google - Donna - San Diego Residential Property Management
I used SDRPM to find me tenants for a property I own in RB. I met with Bob, and I knew right away he was an exceptional person. He quickly took care of everything I needed and more. He was able to find me wonderful tenants who treated my condo like it was their very own. Do not look any further if you are want to find the very best Property Management Company in San Diego. BOB and his staff will take EXCELLENT care of you!
Jul 5, 2021
Google - Mobina - San Diego Residential Property Management
Brad is amazing and responds to maintenance requests promptly and gets everything coordinated and resolved.
Jun 10, 2021
Google - Steven - San Diego Residential Property Management
San Diego Residential Property Management has managed my rental home for more than 4 years. Their service is very professional and high quality. They provided me timely information of any issues related to the rental property and were very responsive to my requests. I really enjoyed working with them and would recommend them highly to anyone who is looking for a rental property management company
May 28, 2021
Google - Lee - San Diego Residential Property Management
San Diego Residential Property Management has met our every expectation as an owner of a property. This is through the advertising, developing and evaluating potential renters and coordinating on going occupancy for many years. Recommend Bob Davie and is wonderful staff to manage your property.
May 27, 2021
Google - Naomi - San Diego Residential Property Management
I have been working with SDRPM for about 10 years and they have consistently provided stellar service, insights, and recommendations. They are equally fair to all parties involved and I trust them implicitly.
May 25, 2021
- Kevin - San Diego Residential Property Management
Bob is a great resource all things residential property management! He’s generous with his time, second only to his high level of expertise! I Refer Bob & his company to my clients without reservation!

Contact Us

858-485-6565 Office
858-229-9051 Text
858-485-6562 Fax

16516 Bernardo Center Drive, Suite 330
San Diego, CA 92128

Located in the Clock Tower Office Plaza in Rancho Bernardo

SD resi map

Monday through Friday 9am-5pm
Saturday by Appointment
Sunday & Major Holidays-Closed

After-Hours Emergencies

DRE Lic. #01945869