858-485-6565 Office

858-229-9051 Text

16516 Bernardo Center Drive, Suite 330

San Diego, CA 92128

Monday-Friday

9am-5pm

Tenant FAQ’s

Q: Do you accept Section 8 vouchers or other housing assistance programs?

A: Yes. All our properties will consider Section 8 housing, and some accept other assistance programs. Contact the SDRPM management office for more info.

Q: Do you require renter’s insurance?

A: Yes. Our property owners do require that you evidence a qualified renter’s policy prior to taking possession of the residence and that San Diego Residential Property Management is named as additional interest or certificate holder. The policy must have a minimum liability coverage of $100,000.

Q: I have credit issues. Can I still qualify as a renter?

A: We take into consideration a combination of factors including employment, income requirements to include all forms of income and steps you’ve taken to repair your credit profile. Please contact the SDRPM management office to discuss your specific situation in detail.

Q: What is your pet policy?

A: Because we manage properties that are single family homes, condos and townhomes, the specific pet policies are on a property-by-property basis established by each owner’s preference, HOA rules as applicable, property pet accessibility and any insurance company requirements. Properties that allow pets are listed as such; however, they are always subject to final owner approval. In almost all cases, the amount of a security deposit is increased as a result of having a pet. In some cases, additional insurance may be required.

Q: Where are your rental homes located? What areas do you cover?

A: We manage homes throughout San Diego County. Go to our listings page to see what properties are currently available for rent. You can also schedule an appointment to see one of available properties from that same area of the website.

Q: When is rent due? When is my rent payment considered “late”?

A: Rent is due on the 1st day of the month. We extend a grace period until 5:00 p.m. on the 4th day of the month. Late fees will be charged for all rents not received by 5:00 p.m. on the 4th day of the month.

Q: Can I pay rent in person?

A: Yes. Rent can be paid in person at the SDRPM management office. Our address is 16516 Bernardo Center Drive, Suite 330, San Diego, CA 92128 located in the Clock Tower Office Plaza in Rancho Bernardo. We accept payments in person between 9:00 a.m. and 5:00 p.m. Monday through Friday, or you can leave checks in the mail drop slot in the office door 24 hours a day, 7 days a week. However, a vast majority of our tenants pay their rent electronically online through their Tenant Portal. There is no charge for this convenient service.

Please Note: Personal checks cannot be accepted for application fees, deposits or move-in funds. Please do not pay your rent in cash or put cash in the mail drop slot. We do not accept cash and assume no responsibility for cash payments.

Q: If I have an emergency maintenance problem how do I get in touch with someone?

A: We maintain a 24/7/365 emergency line in the event of an after-hours property related emergency such as a pipe burst, electrical sparking or a non-SDG&E electrical outage. Please call 858-229-5890 and leave a message clearly detailing the emergency. Your call will be returned promptly by one of our trusted contractors who will be dispatched to your location.

Please Note: The emergency line is for maintenance emergencies ONLY. Please do not call this number for any other purpose such as requesting to see a home or leaving a message for a staff member for a non-urgent matter. If there is a medical or police emergency, please call 911.

Q: What forms of payment do you accept?

A: For rental payments we accept electronic online payments through our Tenant Portal (tenant online pay), bill pay through your bank, personal check, money orders and cashier’s check. We do not accept cash. For first time rental payments and security deposits, the funds must be in a cashier’s check or money order ONLY. Application fees are paid online by e-check, debit or credit card when the application is submitted on our website. Applicable third-party fees may apply to credit card payments.

Q: How do I find out about a home I saw online?

A: We encourage you to drive by the home to view the community and area amenities to ensure it meets your rental criteria prior to scheduling a showing. Once you have done a drive-by, you can schedule an appointment to view the home by going to our available listings and selecting the property you’re interested in seeing. From the property detail screen, you will be able to schedule an available appointment that is convenient for you.

Q: Can I view the home by myself after I’ve done the drive-by?

A: All of the properties managed by SDRPM are secured and you will not be able to access the home without the escort of an SDRPM staff member or a licensed real estate agent.

Q: What guidelines do I need to meet in order to apply for a home? What documentation should I have ready to start the application process?

A: In order to apply for a home, you must be at least 18 years old. All residents over the age of 18 must provide an application to live in the property. The application fee is $40 each. The combined household gross income (before taxes are taken out) of all applicants should be at least 3.5 times the monthly rent. Each adult applicant will need to supply a copy of their most recent pay stub(s) verifying income for a full consecutive month. After an applicant(s) is approved for tenancy a California Driver’s License, Passport or other acceptable identification will be required.

If you are self-employed, copies of the first two [2] pages of the most recently filed two [2] years Federal tax returns (both business and personal may be required), and copies of the last year’s Profit & Loss statement and Balance Sheet, and the current years’ Profit & Loss statement. If needed to verify income, the most recent consecutive three [3] months bank statements (both business and personal) may be required. Since each business is different, additional information for self-employed applicants may be required on a case-by-case basis.

Q: My child is college age and is living with us while they are a full or part-time student. Does he/she need to apply as well?

A: Yes. Every person over the age of 18 residing in the home on a full-time basis will be required to submit an application and will be listed on the lease. If they are not financially responsible, they will still be listed on the lease as an “occupant” and are considered responsible for all other terms of the tenancy.

Q: How long does it take to find out if I’m approved?

A: Typically, the screening process can be completed in two [2] business days. The more detailed you are in providing the requested information when completing the application, the faster your application can be processed.

Q: Once approved and the security deposit is paid, when can I pick up the keys to the property?

A: Keys will be released as early as 9 a.m. on the first day of occupancy as stated in the lease agreement. Keys will need to be picked up at the SDRPM management office by at least one of the financially responsible tenants. Move-in condition report documents will need to be signed when keys are picked up. Requests for keys to be provided the day before your actual move-in will require that the lease documents be amended to specify the actual date/time you are collecting keys and taking possession of the property. Changes to your possession date are subject to the availability and readiness of the property and must be accompanied with additional pro-rated rent.

Q: How much of a security deposit do you require on your managed properties?

A: Security deposits equal one month’s rent plus $500.00. Required deposits can be more depending upon the specific requirements of the property owner but will not exceed the equivalent of two month’s rent (unfurnished) or the equivalent of three month’s rent (furnished). Applicants who have a pet that has been approved by the property owner will be required to pay an additional deposit.

Q: What types of homes do you manage?

A: We manage all types of homes including single-family homes, condominiums and townhomes.

Q: Am I responsible for lawn care and/or landscape maintenance?

A: Generally, the cost of regular landscape maintenance is borne by the property owner and is included in the rent. In rare cases the tenant is responsible for lawn care and landscape maintenance as determined on a case-by-case basis and will be written into the lease. In either situation, if there is a major issue beyond routine maintenance such as dead or fallen trees, sprinkler repairs, water leaks, etc., the tenant should report the issue to the SDRPM management office and service will be requested from the appropriate vendor.

Q: Can I paint the interior of the home I rent?

A: You can paint the interior of the home for touch-up purposes to correct blemishes in the paint. Written approval will be required for any change in colors and may require an additional security deposit. The specific color(s) and areas to be painted must be submitted to the SDRPM management office for owner approval prior to starting your painting project.

Q: If I have a maintenance issue, can I call a repairman and deduct the cost from my rent?

A: No. All maintenance requests must go through the SDRPM management office. The easiest and most preferred way to handle a routine maintenance issue is to go online to the Tenant Portal and complete an online service request. If you have damaged your rental home due to an accident, negligence or abuse, the issue will need to be repaired and it might be at your expense; however, our staff will need to approve the repair to verify responsibility and to select the appropriate vendor. Please report all property damage, no matter what the cause, to the SDRPM management office.

Q: How much notice do I need to give when I’m moving out?

A: You will need to provide a minimum of a written 30-day Notice to Vacate (email is acceptable). This is true even if you are a member of the US military and are exercising the “military clause” in your lease agreement. In all cases, you will receive written communication from us acknowledging receipt of your notice with basic guidelines for the move-out process.

Q: How do I handle my move-out?

A: After you have provided a written 30-day Notice to Vacate, you will be contacted by the SDRPM management office with specific details of the move-out requirements. We will also schedule your pre move-out inspection of the property, which will be approximately 15 days prior to your final move-out date. During this walk-through you will be notified of maintenance and cleaning that you can handle prior to moving out that will reduce the amount of work required by our vendors, thus reducing the amount retained from your security deposit.

Q: Do I have to be present for my final move-out appointment?

A: Yes. We will schedule a mutually agreeable time for your final move-out appointment, and you are highly encouraged to be present. However, the scheduled appointment will take place whether you are present or not. We will be evaluating the condition that you left the home and will review the cleaning and tenant caused repairs/maintenance that are required to bring the property back to its original move in condition, less normal wear and tear. This evaluation will affect the amount withheld from your security deposit, therefore it is best for you to be present at the final move-out appointment.

Q: In what condition am I expected to leave the home?

A: You are expected to leave the home in the original move in condition in which you received it, less normal wear and tear. Vacancy cleaning must be completed by a professional cleaning vendor, all carpets are to be professionally steam cleaned, and windows washed inside and outside, including screens and tracks. Professional vendors must be approved by the SDRPM management office. We will be happy to assist with scheduling of approved vendors after you move out, and the costs for the work will be retained from your security deposit. Walls are to be returned to the condition you received them, burned out light bulbs replaced with fully operational bulbs, and any maintenance or damage that is tenant caused or tenant responsibility is to be repaired, and all trash and debris (inside, outside and in the garage) is to be removed prior to the final move-out appointment, or additional fees will be applied.

Q: When can I turn off my utilities?

A: Utilities should be transferred out of your name the day after your final move-out inspection has been completed and your tenancy has officially terminated. Utilities are not to be shut off, but rather removed from your name thus making the account available for transfer to the next tenant or reassigned back to San Diego Residential Property Management. Copies of final paid utility bills must be provided to the SDRPM management office before your deposit will be returned.

Q: How do I find out the wall color if I need to paint and there is no extra paint at the rental home?

A: In most cases extra paint will be labeled and left at the rental property. Make sure to mix this paint well before applying to the walls for touch up. If there is no paint remaining at the property, you can take a small sample of the wall color from an inconspicuous spot and have it matched at most paint stores. It is not guaranteed that the color matched paint will match exactly, therefore we recommend that you test a small area before painting the walls. If the paint doesn’t match, you will be held responsible for the costs to correct.

Q: Can I clean my carpets with a machine from the grocery or home improvement store?

A: No. We require that you use a professional truck-mounted steam carpet cleaning service only. Referrals for our preferred vendors are available by calling the SDRPM management office or we will be happy to schedule the cleaning after you vacate. If we approve your favorite company, you will need to provide a receipt indicating proof of service at the time of move-out.

Q: When can I expect to receive my security deposit back after I move out? Will I receive a full refund of my deposit?

A: After your final move-out walk-through, any necessary work will be completed at the property. All unpaid tenant bills, unpaid rents, charges for cleaning, maintenance or repairs that are tenant responsibility will be recorded and a credit for the security deposit will be reconciled against charges due. The security deposit reconciliation paperwork and final check will be sent to the tenant’s forwarding address within 21 days of move-out.

Q: I just received my security deposit reconciliation report and I need to pay additional money that is owed. What do I do?

A: Contact the SDRPM management office to arrange to pay the outstanding debt. In most cases you will still be able to go to your Tenant Portal and make the payment. All outstanding fees must be paid within 30 days. Files that have not been satisfied will be turned over to collections.

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Contact Us

Phone
858-485-6565 Office
858-229-9051 Text
858-485-6562 FaxEmail
sdrpm@sandiegoRPM.com

Address
16516 Bernardo Center Drive, Suite 330
San Diego, CA 92128

Located in the Clock Tower Office Plaza in Rancho Bernardo

After-Hours Emergencies
858-229-5890Hours
Monday through Friday 9am-5pm
Saturday by Appointment
Sunday & Major Holidays-Closed

DRE Lic. #01945869