Frequently Asked Questions from Tenants
A: Most of our properties do not.
A: Yes. Our property owners do require that you evidence a qualified renter’s policy prior to taking possession of the residence and that San Diego Residential Property Management is named as additional interest or certificate holder.
A: We take into consideration a combination of factors including employment, all forms of income and steps you’ve taken to repair your credit profile. Please contact the SDRPM office to discuss your specific situation in detail.
A: Pet policies are on a property-by-property basis established on each owner’s preference, HOA rules as applicable, property pet accessibility and any insurance company requirements. Properties that allow pets are listed as such however are subject to final owner approval. In almost all cases, the amount of a security deposit is increased as a result of having a pet. In some cases, additional insurance may be required.
A: We manage homes throughout San Diego County. You can click on the “Available Properties” tab to see what properties are currently available for rent.
A: Rent is due on the 1st day of the month and is considered late if not paid by 5:00 p.m. on the 4th day of the month. Late fees will be charged for all rents not received by 5:00 p.m. on the 4th day of the month.
A: Yes, you can come into our office and pay your rent in person. Our address is 16516 Bernardo Center Drive, Suite 330, San Diego, CA 92128. We accept payments in person between 9:00 a.m. and 5:30 p.m., Monday through Friday, or you can leave checks in the mail drop slot in the office door 24 hours a day, 7 days a week.
Please note: Personal checks cannot be accepted for application fees, deposits or move-in funds. Please do not pay your rent in cash or put cash in the drop slot. We do not accept cash and assume no responsibility for cash payments.
A: We maintain a 24/7/365 emergency line in the event of a property related emergency. In the event of an emergency such as a pipe burst, electrical sparking or a non-SDG&E electrical outage, please call 858-229-5890 and leave a detailed message. Your call will be returned promptly with direction for resolving the issue. This line is for maintenance emergencies ONLY. Please do not call this line for any other purpose such as requesting to see a home or leaving a message for someone on a non-urgent matter. If there is a medical or police emergency, please call 911.
A: For rental payments we accept online payments through our Tenant Portal (tenant online pay), bill pay through your bank, personal check, money orders and cashier’s check. We do not accept cash. For first time rental payments and security deposit funds, we accept cashier’s checks and money orders only. Application fees are paid online by e-check, debit or credit card when the application is submitted on our website at www.SanDiegoRPM.com. Applicable third party fees may apply to credit card payments.
A: After finding a home online, please call our office at 858-485-6565 to confirm if the home is still available. Then, we encourage you to drive by the home to view the community and area amenities to ensure it meets your qualifications. Once you have done a drive-by, call the management office to set up an appointment to view the home.
A: All of the homes are secured and you will not be able to access the home without one of the SDRPM staff or a licensed real estate agent to escort you.
Q: What guidelines do I need to meet in order to apply for a home? What documentation should I have ready to start the application process?
A: In order to apply for a home you must be at least 18 years old. The combined household income of all applicants should be at least 3 to 4 times the monthly rent. You will need to complete an application (available on the website – www.SanDiegoRPM.com). You will need to supply a copy of valid driver’s licenses for each applicant and the most recent pay stubs verifying income for a full month. If you are self-employed, copies of the first two pages of your last federal tax return and copies of 3 months bank statements will be required. (Additional information for self-employed applicants may be required on a case by case basis).
A: Yes. Any person over the age of 18 residing in the home on a full time basis will be required to be listed on the lease and submit an application. If they are not financially responsible, they will be noted as occupants and are considered responsible for all other terms of the tenancy.
A: The process requires extensive verification. Typically the screening process can be completed in two business days. The more detailed you are in providing the requested tenant information when completing the application, the faster your application can be processed.
A: Keys will be released after 12 p.m. on the first day of occupancy as stated in the lease agreement. Request for keys to be provided earlier must be accompanied with additional pro-rated rent.
A: Our security deposits start at an amount equal to one month’s rent plus $300.00. They can be more than that depending upon the specific requirements of the homeowner, but will not exceed the equivalent of two month’s rent (unfurnished) or the equivalent of 3 month’s rent (furnished).
A: We have all types of homes including townhomes, condominiums and single family homes.
A: In some cases the tenant is responsible for lawn care and lawn maintenance. In other cases, the cost of the upkeep of the exterior landscaping is borne by the property owner and is included in the rent. This is all pre-determined on a case-by-case basis. In either situation, if there is a major issue beyond routine maintenance such as dead or fallen trees, etc., please call the management office.
A: You can paint the interior of the home for touch-up purposes to correct blemishes in the paint. Written approval will be required for any change in colors and may require an additional security deposit. The specific colors or color swatches and areas to be painted must be submitted to the management office in order for your request to be considered.
A: No. All maintenance requests must go through San Diego Residential Property Management. If you have damaged your rental home due to an accident, negligence or abuse, the issue will need to be repaired and it might be at your expense; however our staff will need to approve the repair to verify responsibility.
A: You will need to provide a written 30-day notice to vacate with proof of delivery (email is acceptable). You will receive a letter or email acknowledging receipt of your notice with basic guidelines for the move-out process.
A: Call the office to schedule a pre move-out inspection of the property which will be approximately 15 days prior to your final move-out. Specific details of the move-out requirements will be provided to you at that appointment and by email instruction.
A: Yes. We will be evaluating the condition of which you left the home and this could affect the amount withheld from your security deposit.
A: You are expected to leave the home in the condition you received it, less normal wear & tear. All carpets are to be professionally cleaned, vacancy cleaning completed and windows washed inside, outside, screens & tracks. Walls are to be returned to the condition you received them and any maintenance or damage that is tenant caused or tenant responsibility is to be repaired, maintained and/or cleaned at move-out.
A: Utilities should be transferred out of your name once the move-out inspection has been completed and your tenancy has officially terminated. Utilities are not to be shut off, but rather removed from your name thus making the account available for transfer to the next tenant or reassigned back to San Diego Residential Property Management.
A: Please contact the management office and we can provide you with the brand and color in most cases. You may only use the specific paint we recommend for touch-up painting. Please test a small area before painting all the walls. If the paint doesn’t match, you will be held responsible to correct.
A: No. We require that you use a professional carpet cleaning service only. Referrals for our preferred vendors are available by calling the management office or if we approve your favorite company, you will need to provide a receipt indicating proof of service at the time of move-out.
Q: When can I expect to receive my security deposit back after I move? Will I receive a full refund of my deposit?
A: After your move-out walk through, any necessary work will be completed at the property. All unpaid tenant bills, unpaid rents, charges for cleaning, maintenance or repairs that are tenant responsibility will be recorded and a credit for the security deposit will be reconciled against charges due. The security deposit disposition paperwork and check will be sent to the tenant’s forwarding address within 21 days of move-out.
A: Contact our office and make arrangements to handle the outstanding debt. All outstanding fees must be paid within 30 days. Files that have not been satisfied will be turned over to collections.