Tenant FAQ’s
Q: Do you accept Section 8 vouchers or other housing assistance programs?
A: Yes. All our properties will consider Section 8 housing, and some accept other assistance programs. Contact the SDRPM management office for more info.
Q: Do you require renter’s insurance?
A: Yes. Our property owners do require that you evidence a qualified renter’s policy prior to taking possession of the residence and that San Diego Residential Property Management is named as additional interest or certificate holder. The policy must have a minimum liability coverage of $100,000.
Q: I have credit issues. Can I still qualify as a renter?
A: We take into consideration a combination of factors including employment, income requirements to include all forms of income and steps you’ve taken to repair your credit profile. Please contact the SDRPM management office to discuss your specific situation in detail.
Q: What is your pet policy?
A: Because we manage properties that are single family homes, condos and townhomes, the specific pet policies are on a property-by-property basis established by each owner’s preference, HOA rules as applicable, property pet accessibility and any insurance company requirements. Properties that allow pets are listed as such; however, they are always subject to final owner approval. In almost all cases, the amount of a security deposit is increased as a result of having a pet. In some cases, additional insurance may be required.
Q: Where are your rental homes located? What areas do you cover?
A: We manage homes throughout San Diego County. Go to our listings page to see what properties are currently available for rent. You can also schedule an appointment to see one of available properties from that same area of the website.
Q: When is rent due? When is my rent payment considered “late”?
A: Rent is due on the 1st day of the month. We extend a grace period until 5:00 p.m. on the 4th day of the month. Late fees will be charged for all rents not received by 5:00 p.m. on the 4th day of the month.
Q: Can I pay rent in person?
A: Yes. Rent can be paid in person at the SDRPM management office. Our address is 16516 Bernardo Center Drive, Suite 330, San Diego, CA 92128 located in the Clock Tower Office Plaza in Rancho Bernardo. We accept payments in person between 9:00 a.m. and 5:00 p.m. Monday through Friday, or you can leave checks in the mail drop slot in the office door 24 hours a day, 7 days a week. However, a vast majority of our tenants pay their rent electronically online through their Tenant Portal. There is no charge for this convenient service.
Please Note: Personal checks cannot be accepted for application fees, deposits or move-in funds. Please do not pay your rent in cash or put cash in the mail drop slot. We do not accept cash and assume no responsibility for cash payments.
Q: If I have an emergency maintenance problem how do I get in touch with someone?
A: We maintain a 24/7/365 emergency line in the event of an after-hours property related emergency such as a pipe burst, electrical sparking or a non-SDG&E electrical outage. Please call 858-229-5890 and leave a message clearly detailing the emergency. Your call will be returned promptly by one of our trusted contractors who will be dispatched to your location.
Please Note: The emergency line is for maintenance emergencies ONLY. Please do not call this number for any other purpose such as requesting to see a home or leaving a message for a staff member for a non-urgent matter. If there is a medical or police emergency, please call 911.
Q: What forms of payment do you accept?
A: For rental payments we accept electronic online payments through our Tenant Portal (tenant online pay), bill pay through your bank, personal check, money orders and cashier’s check. We do not accept cash. For first time rental payments and security deposits, the funds must be in a cashier’s check or money order ONLY. Application fees are paid online by e-check, debit or credit card when the application is submitted on our website. Applicable third-party fees may apply to credit card payments.
Q: How do I find out about a home I saw online?
A: We encourage you to drive by the home to view the community and area amenities to ensure it meets your rental criteria prior to scheduling a showing. Once you have done a drive-by, you can schedule an appointment to view the home by going to our available listings and selecting the property you’re interested in seeing. From the property detail screen, you will be able to schedule an available appointment that is convenient for you.
Q: Can I view the home by myself after I’ve done the drive-by?
A: All of the properties managed by SDRPM are secured and you will not be able to access the home without the escort of an SDRPM staff member or a licensed real estate agent.
Q: What guidelines do I need to meet in order to apply for a home? What documentation should I have ready to start the application process?
A: In order to apply for a home, you must be at least 18 years old. All residents over the age of 18 must provide an application to live in the property. The application fee is $52 each. The combined household gross income (before taxes are taken out) of all applicants should be at least 3.5 times the monthly rent. Each adult applicant will need to supply a copy of their most recent pay stub(s) verifying income for a full consecutive month. After an applicant(s) is approved for tenancy a California Driver’s License, Passport or other acceptable identification will be required.
If you are self-employed, copies of the first two [2] pages of the most recently filed two [2] years Federal tax returns (both business and personal may be required), and copies of the last year’s Profit & Loss statement and Balance Sheet, and the current years’ Profit & Loss statement. If needed to verify income, the most recent consecutive three [3] months bank statements (both business and personal) may be required. Since each business is different, additional information for self-employed applicants may be required on a case-by-case basis.
Q: My child is college age and is living with us while they are a full or part-time student. Does he/she need to apply as well?
A: Yes. Every person over the age of 18 residing in the home on a full-time basis will be required to submit an application and will be listed on the lease. If they are not financially responsible, they will still be listed on the lease as an “occupant” and are considered responsible for all other terms of the tenancy.
Q: How long does it take to find out if I’m approved?
A: Typically, the screening process can be completed in two [2] business days. The more detailed you are in providing the requested information when completing the application, the faster your application can be processed.
Q: Once approved and the security deposit is paid, when can I pick up the keys to the property?
A: Keys will be released as early as 9 a.m. on the first day of occupancy as stated in the lease agreement. Keys will need to be picked up at the SDRPM management office by at least one of the financially responsible tenants. Move-in condition report documents will need to be signed when keys are picked up. Requests for keys to be provided the day before your actual move-in will require that the lease documents be amended to specify the actual date/time you are collecting keys and taking possession of the property. Changes to your possession date are subject to the availability and readiness of the property and must be accompanied with additional pro-rated rent.
Q: How much of a security deposit do you require on your managed properties?
A: Security deposits equal one month’s rent plus $500.00. Required deposits can be more depending upon the specific requirements of the property owner but will not exceed the equivalent of two month’s rent (unfurnished) or the equivalent of three month’s rent (furnished). Applicants who have a pet that has been approved by the property owner will be required to pay an additional deposit.
Q: What types of homes do you manage?
A: We manage all types of homes including single-family homes, condominiums and townhomes.
Q: Am I responsible for lawn care and/or landscape maintenance?
A: Generally, the cost of regular landscape maintenance is borne by the property owner and is included in the rent. In rare cases the tenant is responsible for lawn care and landscape maintenance as determined on a case-by-case basis and will be written into the lease. In either situation, if there is a major issue beyond routine maintenance such as dead or fallen trees, sprinkler repairs, water leaks, etc., the tenant should report the issue to the SDRPM management office and service will be requested from the appropriate vendor.
Q: Can I paint the interior of the home I rent?
A: You can paint the interior of the home for touch-up purposes to correct blemishes in the paint. Written approval will be required for any change in colors and may require an additional security deposit. The specific color(s) and areas to be painted must be submitted to the SDRPM management office for owner approval prior to starting your painting project.
Q: If I have a maintenance issue, can I call a repairman and deduct the cost from my rent?
A: No. All maintenance requests must go through the SDRPM management office. The easiest and most preferred way to handle a routine maintenance issue is to go online to the Tenant Portal and complete an online service request. If you have damaged your rental home due to an accident, negligence or abuse, the issue will need to be repaired and it might be at your expense; however, our staff will need to approve the repair to verify responsibility and to select the appropriate vendor. Please report all property damage, no matter what the cause, to the SDRPM management office.
Q: How much notice do I need to give when I’m moving out?
A: You will need to provide a minimum of a written 30-day Notice to Vacate (email is acceptable). This is true even if you are a member of the US military and are exercising the “military clause” in your lease agreement. In all cases, you will receive written communication from us acknowledging receipt of your notice with basic guidelines for the move-out process.
Q: How do I handle my move-out?
A: After you have provided a written 30-day Notice to Vacate, you will be contacted by the SDRPM management office with specific details of the move-out requirements. We will also schedule your pre move-out inspection of the property, which will be approximately 15 days prior to your final move-out date. During this walk-through you will be notified of maintenance and cleaning that you can handle prior to moving out that will reduce the amount of work required by our vendors, thus reducing the amount retained from your security deposit.
Q: Do I have to be present for my final move-out appointment?
A: No. It is not necessary for the tenant to be present at the final move-out walk-through. We will evaluate the condition that the home was left in and will review the level of cleanliness and whether there were any tenant-caused repairs or maintenance items that are required to bring the property back to its original move-in condition, less normal wear and tear.
Q: In what condition am I expected to leave the home?
A: You are expected to leave the home in the original move in condition in which you received it, less normal wear and tear. Vacancy cleaning must be completed by a professional cleaning vendor, all carpets are to be professionally steam cleaned, and windows washed inside and outside, including screens and tracks. Professional vendors must be approved by the SDRPM management office. We will be happy to assist with scheduling of approved vendors after you move out, and the costs for the work will be retained from your security deposit. Walls are to be returned to the condition you received them, burned out light bulbs replaced with fully operational bulbs, and any maintenance or damage that is tenant caused or tenant responsibility is to be repaired, and all trash and debris (inside, outside and in the garage) is to be removed prior to the final move-out appointment, or additional fees will be applied.
Q: When can I turn off my utilities?
A: Utilities should be transferred out of your name the day after your final move-out inspection has been completed and your tenancy has officially terminated. Utilities are not to be shut off, but rather removed from your name thus making the account available for transfer to the next tenant or reassigned back to San Diego Residential Property Management. Copies of final paid utility bills must be provided to the SDRPM management office before your deposit will be returned.
Q: How do I find out the wall color if I need to paint and there is no extra paint at the rental home?
A: In most cases extra paint will be labeled and left at the rental property. Make sure to mix this paint well before applying to the walls for touch up. If there is no paint remaining at the property, you can take a small sample of the wall color from an inconspicuous spot and have it matched at most paint stores. It is not guaranteed that the color matched paint will match exactly, therefore we recommend that you test a small area before painting the walls. If the paint doesn’t match, you will be held responsible for the costs to correct.
Q: Can I clean my carpets with a machine from the grocery or home improvement store?
A: No. We require that you use a professional truck-mounted steam carpet cleaning service only. Referrals for our preferred vendors are available by calling the SDRPM management office or we will be happy to schedule the cleaning after you vacate. If we approve your favorite company, you will need to provide a receipt indicating proof of service at the time of move-out.
Q: When can I expect to receive my security deposit back after I move out? Will I receive a full refund of my deposit?
A: After your final move-out walk-through, any necessary work will be completed at the property. All unpaid tenant bills, unpaid rents, charges for cleaning, maintenance or repairs that are tenant responsibility will be recorded and a credit for the security deposit will be reconciled against charges due. The security deposit reconciliation paperwork and final check will be sent to the tenant’s forwarding address within 21 days of move-out.
Q: I just received my security deposit reconciliation report and I need to pay additional money that is owed. What do I do?
A: Contact the SDRPM management office to arrange to pay the outstanding debt. In most cases you will still be able to go to your Tenant Portal and make the payment. All outstanding fees must be paid within 30 days. Files that have not been satisfied will be turned over to collections.
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What People Are Saying
About Our Exceptional Service
Aug 28, 2024
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Theresa
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San Diego Residential Property Management
We appreciate the clear communication, ease of docusign the and quality of tenants.
Aug 13, 2024
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Marilyn
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San Diego Residential Property Management
My husband and I have been treated with great respect, and they are the most honest people we have ever met.
Aug 13, 2024
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Jim
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San Diego Residential Property Management
Great job by a consummate professional.
Mar 19, 2024
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Todd
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San Diego Residential Property Management
Quick turnaround, can't argue with that. Don't see the terms of service with which I have to agree.
Mar 8, 2024
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Lori
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San Diego Residential Property Management
Great company.
Jan 24, 2024
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Tricia
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San Diego Residential Property Management
Appreciate the professional prop mgmt - brings the landlord stress down!
Dec 20, 2023
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Michael
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San Diego Residential Property Management
Every concern or request was handled by Sharyn/Jordan and her staff immediately! Even your vendors were carefully chosen by quality of service and great fun to work with! The Owners generosity lengthened my stay and comfort! I’m heart sick to leave my home/ view/ neighbors but, at 83 I’m no longer able to go it alone. Michael
Jul 18, 2023
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Cole
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San Diego Residential Property Management
SDRPM goes above and beyond in supporting me as a tenant. They are very responsive and always keep the tenant in mind during difficult situations. SDRPM is embodies professionalism in all conversations and is solution oriented toward the tenants. This consistently makes me feel safe and secure in my rental. Thank you SDRPM!
Mar 13, 2023
Great property management company. Quick to resolve tenant issues and keep owner informed as to progress.
Feb 27, 2023
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Horton
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San Diego Residential Property Management
Bob is responsive and very good at what he does!!
Feb 21, 2023
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Lori
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San Diego Residential Property Management
Bob is the best! Friendly and is always ready to help you understand a problem.
Feb 8, 2023
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Dawn
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San Diego Residential Property Management
The follow-through of both Bob and Shelby was excellent. They were both professional and understanding of my concerns. They handled this expeditiously and with sensitivity.
Dec 14, 2022
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Phil
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San Diego Residential Property Management
Incredibly responsive and on top of the details.
Nov 22, 2022
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Lori
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San Diego Residential Property Management
Bob and Sharyn are a great team. They always take the time to identify and discuss any details for my condominium. Wish they worked in Tucson and could manage my other 3 properties!
Jul 25, 2022
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J.
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San Diego Residential Property Management
Always prompt and courteous !!!
Jun 7, 2022
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Sherry
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San Diego Residential Property Management
Bob is responsive, professional and personable as are frankly the entire staff.
Apr 8, 2022
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Sevinc
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San Diego Residential Property Management
Today I had my first Meeting with Bib in his office. I believe I will be worry free about my rental unit with Bob and his team.!
Mar 18, 2022
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Nancy
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San Diego Residential Property Management
Very Helpful
Feb 18, 2022
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John
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San Diego Residential Property Management
Bob's to-the-point analysis with supporting data makes me feel like we made a good choice!
Feb 3, 2022
Great team - very professional, caring and they pay attention to detail.
Feb 2, 2022
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Marilyn
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San Diego Residential Property Management
Bob and his team have been managing a property for us in San Diego for many years. They have always been professional, prompt with any answers we've needed and have taken excellent care of our property. They do a terrific job of screening applicants, ensuring the property is well taken care of and have great resources to help as needed.
Nov 12, 2021
Used SDRPM to manage my property in RB for years and could not have been happier with them.They were great at getting my property rented and always kept me aware of things going on with it. Being that my property was in a different state than I lived in, it was important for me to go with a company I could trust. They are very straightforward and exceeded my expectations.
Oct 29, 2021
Sharyn, Juliana and Brad are very responsive to requests for repairs and professional in their interactions. Renting with SDRPM was a hassle free experience.
Oct 11, 2021
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Mahmood
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San Diego Residential Property Management
Love the energy. cheers
Aug 3, 2021
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Teresa
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San Diego Residential Property Management
Consistently 5 STARS
Jul 19, 2021
We've had the pleasure of working with the San Diego Residential Property Management team for multiple years. The entire team has been amazing; very professional, kind, caring and responsive. Highly recommended!!
Jul 10, 2021
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Vicki
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San Diego Residential Property Management
Hugh thank you to both Boband Juliana for working with us and helping us to stay in our home at an affordable rate. We appreciate your support.
Jul 9, 2021
I used SDRPM to find me tenants for a property I own in RB. I met with Bob, and I knew right away he was an exceptional person. He quickly took care of everything I needed and more. He was able to find me wonderful tenants who treated my condo like it was their very own. Do not look any further if you are want to find the very best Property Management Company in San Diego. BOB and his staff will take EXCELLENT care of you!
Jul 5, 2021
Brad is amazing and responds to maintenance requests promptly and gets everything coordinated and resolved.
Jun 10, 2021
San Diego Residential Property Management has managed my rental home for more than 4 years. Their service is very professional and high quality. They provided me timely information of any issues related to the rental property and were very responsive to my requests. I really enjoyed working with them and would recommend them highly to anyone who is looking for a rental property management company
Contact Us
858-485-6565 Office
858-229-9051 Text
858-485-6562 Faxsdrpm@sandiegoRPM.com
16516 Bernardo Center Drive, Suite 330
San Diego, CA 92128
Located in the Clock Tower Office Plaza in Rancho Bernardo
Monday through Friday 9am-5pm
Saturday by Appointment
Sunday & Major Holidays-Closed
DRE Lic. #01945869
