Owner FAQ’s

Outstanding Property Management We have lived in an SDRP building for nearly three years, and working with their team has been a true pleasure in countless ways. Their response time, even after hours, is consistently exceptional, clearly showing they genuinely care about their tenants. The building regularly receives maintenance and careful attention, and any issues that arise are resolved quickly and effectively. In a sea of property management horror stories, we feel lucky to have SDRP managing our building.

The crew worked hard to help with us getting the house ready and finding a tenant. The communication throughout the process was excellent.

We felt welcome from the very first day. The leasing process was straightforward and simple.

Nice people

Quick amd easy turn with great tenants. Thank you for the hard work and dedication!

Thanks for the good service!

This management company charges excessive amounts for move out cleaning. We extensively cleaned our unit before moving out and received all green flags during their move out inspection. They thanked us for "taking care of the unit while we lived there" and said it was in "great" condition, yet they still felt the need to hire four separate vendors to "clean" the unit and charged nearly $700 to do so. Prior to moving out, I had a move out call with Katie Acampora, where the vendor cleaning process was discussed, but I believe I was deliberately misled to believe that the total charges would only be roughly ~$250. We were model tenants and this company squeezed us for what they could. I would not do any type of business with this company again. If they didn't directly profit from these excessive cleaning fees, then they were lazy and hired default, excessive cleaning services that went far beyond what was needed. I am guessing no tenant pays less than the ~$700 charged us to move out. Edit after SDRPM response: Katie, the issue is what you consider “necessary” cleaning. Why did you hire four separate vendors if the unit was in good condition? In our call I asked what the total fees typically amount to and you said the previous tenant was charged $250. If that was a real, you were probably quoting what just one of the vendors charged. Either you deliberately misled me or were too obtuse to understand I was interested in understanding what the total process cost. You are lazy for implementing a default suite of cleaning services, rather than assessing what is actually needed, because as we have both agreed upon, the unit was left in good standing. Your move out fee is nearly triple any other fee I have ever paid. Those paying close attention will note that Katie is not arguing that the number of services/vendors she hired to clean our clean unit was not excessive, simply that she feels she was transparent about her intention to be lazy and rip us off.

Easy flow from listing to rental.

Thank you for helping me get my first rental of the ground!

I'm a firm believer in customer service if any of you have ever read my reviews before. I strongly believe that's been a huge downfall in our system. The people at San Diego residential property management go above and beyond to exceed customer service. We have personally been with them for 8 years and everything and anything we have asked for they have always been there for us. They take the time to return phone calls, to text you back, and to also personally be there for any related problem you may have. I can't say enough about Sharyn Davie and the wonderful staff there. These are the type of businesses you want to be involved with. These are the type of people that remind you customer service is not lost ... You just have to look for it. We found it ! Thanks for everything!!! Gerald Kahle

Me and my partner went to a viewing after finding a property listed on Zillow. We enjoyed the property and decided to be the first to apply. Instead of using Zillows application process, they required both of us to pay $104 dollars together to apply. Within 12 hours, we were denied due to not meeting their “credit criteria”. We understand that this is of course a part of the rental process but they had not listed on Zillow, their website or in person that they had a minimum credit standard that trumps income/rental history. They charged us the entire fee and did not check our income, rental history or personal reference's but kept all the money. This is a very disingenuous business practice and borders on property management malpractice. If we do not get our rental application fee refunded, we will be reporting this company to the Better Business Bureau and potentially taking other actions against them.

We appreciate the clear communication, ease of docusign the and quality of tenants.

My husband and I have been treated with great respect, and they are the most honest people we have ever met.

Great job by a consummate professional.

Quick turnaround, can't argue with that.
Don't see the terms of service with which I have to agree.

Great company.

Appreciate the professional prop mgmt - brings the landlord stress down!

Every concern or request was handled by Sharyn/Jordan and her staff immediately! Even your vendors were carefully chosen by quality of service and great fun to work with! The Owners generosity lengthened my stay and comfort! I’m heart sick to leave my home/ view/ neighbors but, at 83 I’m no longer able to go it alone. Michael

Are you a property owner? Use this company. Are you a renter? Dont use this company. If you rent, be aware they take a FAT chunk of your security deposit regardless of how pristine you leave the property.

SDRPM goes above and beyond in supporting me as a tenant. They are very responsive and always keep the tenant in mind during difficult situations. SDRPM is embodies professionalism in all conversations and is solution oriented toward the tenants. This consistently makes me feel safe and secure in my rental. Thank you SDRPM!

Great property management company. Quick to resolve tenant issues and keep owner informed as to progress.

Bob is responsive and very good at what he does!!

Bob is the best!
Friendly and is always ready to help you understand a problem.

Changing my review. I had previously given 5 stars because this company didnt do much overall. We rented with this company on charmant drive for a year. Things went well and we got our place. Occasionally called im a few maintenance items but the issue was on move out. They take a fat cut out of your security deposit DESPITE meticulous cleaning. Beware of this.

The follow-through of both Bob and Shelby was excellent. They were both professional and understanding of my concerns. They handled this expeditiously and with sensitivity.

Incredibly responsive and on top of the details.

Bob and Sharyn are a great team. They always take the time to identify and discuss any details for my condominium. Wish they worked in Tucson and could manage my other 3 properties!

Always prompt and courteous !!!

Stay away from this company unless you appreciate your time being wasted, unethical practices, and lack of communication.