Owner FAQ’s

A: We offer three options of pricing that an owner/client can choose from. The most popular is the “bronze” package which is a 30% leasing fee and 8.5% per month in ongoing management fees. The “silver” package is a 20% leasing fee and 9.25% per month in ongoing management fees. Finally, the “gold” package is a 10% leasing fee and 10% per month in ongoing management fee.

A: Unlike many management companies, we do not charge a lease renewal fee. Most of our marketing is included in the leasing fee, but there could be additional fees if the property owner desires professional photos or a “For Rent” sign or print advertising. There is typically no additional “admin” fee unless the property owner requires it.

A: Typically, there are no fees when the management company is not collecting rents.

A: Yes

A: 97% of all our tenants pay their rent through our convenient online portal that is provided to them. The other 3% will typically mail us hard copy checks or drop them by our office.

A: We provide 2 periodic walk-throughs per year which is included in our management fee. If you desire more frequency, then there would likely be an additional fee. No, we do NOT recommend that the property owner be present.

A: No. This is because our eviction ratio is less than 1/10th of 1%. However, when an eviction is necessary, we work together as a team (the property owner, SDRPM and the selected attorney) to move the case forward as quickly as possible and come to a speedy and satisfactory resolution.

A: No

A: Rent is due each month on the first of the month and is considered late if not received by 5:00 pm on the 4th day of the month. We do the monthly owner distributions between the 12th and 15th of each month. Your portion of the monthly owner distribution is electronically transferred to the account you have instructed for us to make the monthly deposit.

A: We use a “syndication” software that places each of our available properties on numerous high-traffic sites, such as Zillow, craigslist, rentals.com and the MLS, as well as many other sought-after sites. In addition, we use a “state-of-the-art” scheduling software to schedule and maintain all of our inbound inquiries and scheduling of appointments.

A: Yes, you receive a monthly “owners’ statement” between the 12th and 15th of each month and you have access to these statements 24/7/365 through an owners portal that we provide you access to.

A: Varies based upon the time of year, but averages at approx. 4% annually.

A: 60%

A: 100%

A: Our average client has been with us 8-10 years. I have NEVER been terminated by a client so when we lose a client, it is usually as a result of them selling their property (many times we are the sales agent), move back into the property or they have occasionally passed away and their estate chooses to sell or occupy.

A: Again, it varies based upon the time of the year. During the summer months a matter of a few weeks and somewhat longer in the winter time.

A: 2-3 years

A: Varies based upon circumstances, but likely about 50%

A: You will have 1 primary point person.

A: Once per month via your owner’s portal and on an “as-needed” basis.

A: Usually via email but many prefer to call. One of our primary goals is to be as accessible as possible. Our office is staffed during normal business hours and we maintain an “emergency” line that can be used in the case of a property related emergency, such as a water line breakage or non-SDG&E electrical issue. The most common type of communication is email, but we can be reached by phone, text, or fax as well.

A: Usually same day or next business day, unless it is an emergency, then it would typically be within 20 minutes. We offer a “response time guarantee” that we will respond within 24 business hours without fail.

A: Our vetting and screening processes are quite elaborate and extensive, which is why we have such a low eviction ratio. They are somewhat proprietary steps, and we are happy to go over the details with you either in person or over the phone

A: 3.5 times the monthly rent

A: No. We have been offered these types of options from various providers but have avoided it due to the high level of liability that is inherent in this type of process.

A: Yes – 3 days

A: None. Our proprietary lease agreement is quite extensive and covers all known issues, causes, and remedies. It is updated as legislative actions change and is therefore always current.

A: Yes, at the expense of the tenant. Also, they are required to name SDRPM as “additional interest” so that in the event the policy lapses (for any reason), SDRPM is notified.

A: The property owner is involved in the selection and approval process.

A: $500 per property. In the event the property is a duplex or triplex, the amount is $500 per front door.

A: Excellent. Some of our vendors have been on our “preferred vendor” list for more than a decade! They are also fully vetted, are licensed, insured and many times provide us with “deep discounts” that we then pass on to our owners/clients.

A: Your management agreement allows us to make a maintenance decision up to a max of $300 without your involvement. If it is projected to be more than the $300 threshold, we contact you prior to doing anything and seek to receive your approval to proceed.

A: Electronically sent to our office and our aim is to respond to that request with 24 hours or the next business day unless it is an emergency.

A: No, and this is a big deal! Many management companies use regular maintenance as an additional “profit center” for their company. We do not – if the invoice amount from the vendor is $100… you pay $100!

A: As stated above, we pass along to you the pre-negotiated discounts that we have worked out with our vendors.